If it weren't for those Millennials ...
"If it weren't for these residents, this job would be easy." Once upon a time, I managed low-income housing communities. Sounds glamorous, right? One of my responsibilities was to lead & support the teams that interacted with residents and applicants. Folks like leasing agents. Site managers. Maintenance staff. Cleaners. And, every now and then, I'd hear the quote above. If it weren't for these residents . My reply was always the same. If it weren't for these residents ... you would be out of a job! -------------------------------------------------------------------------------------------------------------------------- If it weren't for these residents. It's a ludicrous statement, right? It wasn't (always) uttered by a poor team member. It's definitely a thought born out of frustration. And, ultimately, the issue is one of service. Or, rather, forgetting who is supposed to be doing the serving. When someone makes a statem...